IT support professional with hands‑on experience in enterprise and DoD environments, resolving endpoint issues, authentication failures, and configuration problems across large user populations. Skilled in Active Directory navigation, certificate and CAC troubleshooting, device compliance checks, and ServiceNow‑driven incident workflows with disciplined escalation practices. Brings practical experience in Windows/Linux administration, networking fundamentals, and identity‑related support to improve service reliability and reduce repeat incidents. Known for clear documentation, structured troubleshooting, and consistent delivery of secure, policy‑aligned technical support in high‑stakes environments.

Professional Experience

Securitas - Security Operations Specialist (Amazon LEO Program) 

(Access Control & User Support) 

Sep 2025 – Apr 2026 | Redmond, WA Short-term maintained continuity of employment while pursuing IT opportunities. 

• Supported access control workflows for critical infrastructure. 

• Coordinated with technical teams to validate access requests. 

• Documented security observations and escalated incidents. 

SAIC - Service Desk Analyst (USACE Enterprise Service Desk) 

(Endpoint Troubleshooting · AD Navigation · Certificate Assistance) 

Jun 2025 - Sep 2025 | Remote 

• Achieved 90% first-call resolution rate supporting 1,500+ endpoints. 

• Performed credential provisioning using BlackBerry UEM/Purebred. 

• Managed user accounts, permissions, and troubleshooting across Windows environments. 

• Coordinated escalations with system administrators and network teams. 

• Supported patching and vulnerability remediation for USACE systems under DoD ACAS cycles. 

• Assisted senior engineers with security hardening tasks and remediation planning. 

• Performed initial triage of access, authentication, and endpoint issues and escalated potential security events. 

• Reviewed Windows event logs during troubleshooting, gaining exposure to log analysis and IOC identification. 

• Documented incidents and troubleshooting steps in ServiceNow, ensuring compliance with DoD security controls.

Allyon, Inc. - PC Technician (USACE Local District & Enterprise) 

(Advanced Endpoint Support · Compliance Validation · Patch Verification) 

Jun 2024 - Jun 2025 | WA & CA 

• L2 endpoint support for USACE, handling advanced troubleshooting and escalating to Cyber L2 or IT Ops L3 

• Executed remote patch cycles and validated installations to maintain DoD ACAS vulnerability compliance 

• Performed endpoint compliance checks and coordinated remediation for out‑of‑policy systems 

• Conducted initial triage including log review, IOC checks, and authentication analysis 

• Followed NIST‑aligned procedures for change control, access verification, and incident documentation 

• Resolved identity and access issues while reinforcing lifecycle and privileged access boundaries 

• Documented all actions in ServiceNow for accurate incident tracking and review 

Genesis Global — IT Asset Inventory Control (LA County DPSS Contract) 

(Secure Asset Tracking · Lifecycle Documentation) 

Dec 2023 – Jan 2024 | Los Angeles, CA 

• Maintained 90% accuracy in secure asset tracking for $500,000+ in IT equipment. 

• Coordinated cross-department workflows to ensure zero asset loss and full audit readiness. 

• Supported chain-of-custody processes aligned with security and compliance requirements. 

• Assisted with endpoint inventory validation and lifecycle documentation. 

Astreya - Hardware Support Technician (Google Pixel Team) 

(Hardware Lifecycle Support · Chain of Custody Operations) 

Sep 2022 - Nov 2023 | Chicago, IL 

• Managed secure distribution of $500,000+ in technical assets. 

• Maintained 100% audit readiness and chain-of-custody compliance. 

Military Experience 

U.S. Navy Reserve - Information Systems Technician 

(Classified System Support · Technical Readiness) 

Apr 2025 - Present 

• Pursuing advanced IT security training. 

• Supporting classified system operations. 

U.S. Marine Corps - Transmission Systems Operator 

(Secure Communications Operations · Encryption Key Handling) 

Jul 2016 - Jul 2020 | Camp Pendleton, CA 

• Operated secure transmission systems supporting tactical and enterprise communications. 

• Maintained radio networks, satellite links, and field comms equipment under mission-critical conditions. 

• Supported encryption key handling and secure access protocols aligned with DoD standards. 

• Trained junior Marines on transmission workflows and equipment procedures. 

Additional Information 

• Active U.S. Government Security Clearance 

• Member, ISC2 Professional Association 

• Network+ CE/CCNA (In Progress) 

Military Training & Courses 

• Radio Supervisor Course (2020) 

• Basic Communications Course (2017) 

• Transmission Systems Operator Qualification (2017)